Return Policy
Returns & Refunds
Mehta Medical Billing recognizes the significance of resolving account issues relevant to payment refunds and statement returns. Our dedicated staff members ensure quick response in addressing these issues. To avoid miscommunication and confusion, please be aware of our procedures and policies. Moreover, please take note of the responsibilities and authorities of each party.
Patient Check Returns
- If a check is returned by the bank due to insufficient funds, the patient will be held responsible for all returned check fees and shipping charges.
- In the case that a patient’s check is returned, Mehta Medical Billing will contact the patient on behalf of the healthcare provider and attempt to acquire debit or credit card information to automate the payment process.
- Mehta Medical Billing sends three statement notices to the patient on behalf of the health care provider. If the patient does not take any action to resolve the account issues even after repeated attempts, we will hand over the patient’s account back to the client.
Return of Statements
- Mehta Medical Billing mails patient billing statements on behalf of the health care provider. However, in case of receiving three consecutive returned statements from the patient, we will forward the case back to the client.
- Mehta Medical Billing is not responsible for the shipment charges involved in undeliverable statements. Only the client is obliged to pay all handling and shipping costs associated with the returned billing statements.
Refund Policy
- It is not the responsibility of Mehta Medical BillingC to cover the refunds of overpayments to insurance companies or patients. Only the healthcare provider is responsible for paying all refunds.
- Mehta Medical Billing is only responsible for processing patient payments; not for returning payments. Clients or health care providers are responsible for any refunds as well as the associated shipping costs.
- Mehta Medical Billing will update financial accounts and billing systems to reflect posted reversals and refunds, allowing charges and commissions to be adjusted accordingly.